Please feel free to contact Lume Candle Company with any questions, comments, or suggestions, we look forward to hearing from you. We can currently be contacted via email at customerservice@lumecandlecompany.com. We will respond to your email as soon as possible, usually within 24 hours.
Payment Information
Currently we accept payments only through PayPal. All orders will be fulfilled as soon as payment has cleared. After your payment has completely cleared through PayPal, your order will be processed and shipped within 2-3 days.
Shipping Information
Delivery
We will ship most items that are in stock within 3 business days (after payment has cleared). Depending on the shipment method you selected, you should receive your order 2 to 10 business days from shipment date. We currently are not able to ship outside the U.S. nor to PO Box, APO, Alaska, Hawaii, Puerto Rico and US territories. We hope to offer delivery to these territories shortly.
Returns & Exchanges
If you would like to exchange or return an item for any reason please enclose your invoice and merchandise in the original packaging. Send the box to us via UPS or insured mail to the addresses below. We cannot accept returns sent C.O.D.
Lume Candle Company
220 Webster Avenue
Lyndhurst, NJ 07071
